Terms & Conditions

Personal Information

True Leaf Farms respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by True Leaf Farms on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the site you agree to the collection and use of your data by True Leaf Farms in the manner provided in this Privacy Policy.

Services Overview

As part of the registration process on the Site, True Leaf Farms may collect the following personally identifiable information about you: name including first and last name, alternate email address, mobile phone number and contact details, postal code.


At present we only undertake delivery in Gurgaon. If we expand we will be sure to update our website accordingly.

License and Site Access

True Leaf Farms grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of True Leaf Farms. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of True Leaf Farms. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of True Leaf Farms and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising the Site’s or True Leaf Farms’ name or trademarks without the express written consent of True Leaf Farms. Any unauthorised use terminates the permission or license granted by True Leaf Farms and True Leaf Farms reserves the right to take out legal proceedings in accordance with law, to seek permanent injunction and other remedies available in both civil and criminal law.

Account and Registration Obligations

All shoppers have to register and login for placing orders on the site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting us at contactus@trueleaf.in


The prices mentioned at the time of ordering will be the basis of billing. Although usually prices of most of the products do not fluctuate on a daily basis, nevertheless some of the commodities and fresh food prices do change. Regardless if the prices are higher or lower on the date of delivery, the billing will be done on the basis of the price on the date of ordering and no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.


You as a customer can cancel your order by calling our customer service at +91 8860088370 or email at contactus@trueleaf.in within six hours of placing the order. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return and Refunds

In the event that you as the consumer have any variety of quality complaints you may contact us at +918860088370 or email at contactus@trueleaf.in. If the complaint is found to be justified, we would be happy to provide you a refund or a credit, to be used against other purchases on the website or if available, provide you a replacement of the defective items.

Mode of refund may vary depending on circumstances. If the mode of refund is by

Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name   or address or any other wrong information) any extra cost incurred by True Leaf Farms for redelivery shall be claimed from you.
  • That you will use the services provided by the Site, its affiliates, consultants and contracted     companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is    requested of you. True Leaf Farms reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  • You authorise True Leaf Farms to contact you for any transactional purposes related to your     order/account.
  • That you are accessing the services available on this Site and transacting at your sole risk     and are using your best and prudent judgment before entering into any transaction through     this Site.
  • That the address at which delivery of the product ordered by you is to be made will be    correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an     order for a product you agree to be bound by the conditions of sale included in the items description.

You may not use the site for any of the following purposes

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence or results    in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems. Interfering with any other person's     use or enjoyment of the site.
  • Breaching any applicable laws.
  • Interfering or disrupting networks or web sites connected to the site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without     the permission of the owner.


While it is our endeavour to ensure that our product as far as possible matches the description and picture, keeping in mind that it is produce and not a manufactured commodity, inconsistencies that are not quality related are bound to occur and in no way can be said to be a defect.

Modification of Terms and Conditions of Service

True Leaf Farms may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by True Leaf Farms and this decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Gurgaon. The High Court of judicature at Chandigarh alone shall have the jurisdiction and the Laws of India shall apply.

Copyright and Trademark

True Leaf Farms expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of True Leaf Farms or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to True Leaf Farms. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of True Leaf Farms. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of True Leaf Farms, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorise anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply True Leaf Farms endorsement, sponsorship or recommendation of the third party, information, product or service.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use.

You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the Website or any related software. All software used on this website is the property of True Leaf Farms or its licensees and suppliers and protected by Indian and international copyright laws. The contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the contents on this Website is strictly prohibited. Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by True Leaf Farms, one of its affiliates or by third parties who have licensed their materials to True Leaf Farms and are protected by Indian and international copyright laws.


You agree to defend, indemnify and hold harmless True Leaf Farms, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to True Leaf Farms or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or True Leaf Farms. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. True Leaf Farms may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to True Leaf Farms. Upon any termination of the User Agreement by either you or True Leaf Farms, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. True Leaf Farms’ right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.